Human Services Pathway

Program participants will be prepared for a variety of roles such as Human Services Representative, Economic Support Specialist and Senior Program Associate among Ramsey, Hennepin, and Dakota County. These roles often provide high levels of customer services to support individuals in the community as they navigate eligibility for county assistance and resources.

During the training program participants will be supported by Normandale Community College in navigating topics such as Current Issues in Health and Human Services, Psychology, Interpersonal Communications, and Information Technology to provide foundational knowledge as they enter a new field of work. Participants will also further their skills in Microsoft Office and gain the National Retail Federation Customer Service certification.

The program includes shadowing experience with each of the three counties to provide opportunity to better understand the roles, network with individuals currently working in the field, and learn about opportunities within the counties.